Quality doesn't just happen. Instead, quality depends on leadership from every employee and a culture of continuous improvement that's designed to heighten ongoing awareness, recognition and training to fulfill the following objectives:
- Ensure that the workforce attains the awareness, knowledge, and skills necessary to apply the Quality Management System tools and concepts to daily work.
- Promote a culture of recognition to motivate and encourage employees for their behaviors and accomplishments, consistent with the Quality Management System and the A‑dec Way.
- Monitor the effectiveness of workforce awareness, recognition, and training.
A-dec keeps a vigilant eye on the many variables that ensure the success and ease of our customers. Aside from the engineering design, thoughtful planning, and a system to ensure ongoing continuous improvement, there's also A‑dec's Five Quality Absolutes.
- Quality is Customer Success
- Conformance to Requirements
- Prevention
- Zero Defects
- Cost of Nonconformance
This combined set of imperatives creates products with unmatched life spans and low-cost serviceability. Whether it's A‑dec's powder-coat finishes that ensure easy maintenance and lasting luster, or the way A‑dec's valving and tubing fit flawlessly for optimum dependability, the examples of A‑dec meeting our own exacting standards is legend. And that's only the beginning. By using only the highest quality materials — e.g., oil-impregnated brass bushings, aircraft-quality hydraulic cylinders, and ultra-high resin content for the wood core of its cabinetry — our customers gain every assurance of owning products that withstand the rigors of constant use and the challenges of moisture-rich dental operatories.